PRIVACY POLICY AND COOKIES 

Artes do Mosteiro, Lda. (Artes do Mosteiro) respects your privacy and appreciates the trust you place in us.

This document makes known how we collect, use, share and protect the Personal Data of our Customers and Users, ensuring that this processing of Personal Data observes compliance with the provisions of the Personal Data Protection Legislation in force at all times, including Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 ("GDPR").

Your use of the Service implies that you fully and unreservedly acknowledge and accept the Terms and Conditions and our Privacy Policy. If you do not fully agree with any of our Terms and Conditions and our Privacy Policy, you must not use our Service.

Identification of the Data Controller

Company - Artes do Mosteiro, Lda.

Headquarters - Av. Ressano Garcia, 27 B, 1070-234 Lisboa

NIPC - 507 647 858

Data Protection Controller Contact - artesdomosteiro@artesdomosteiro.pt

Personal Data we process

Artes do Mosteiro processes the following Personal Data provided directly independently by the respective owner or through third parties: name, surname, date of birth, email address, telephone number, delivery address, billing address, among others.

The User assumes responsibility for the Personal Data of third parties that he/she may provide, disseminated or shared through Artes do Mosteiro and guarantees that he/she has the right to provide or disclose them, exempting Artes do Mosteiro from any responsibility.

Artes do Mosteiro also processes and collects data automatically while using the site: Usage preferences.

Unless otherwise specified at the respective place of collection, all Personal Data requested by Artes do Mosteiro is indispensable for the entire process of acquiring and using our website. If the User refuses to provide them, Artes do Mosteirowill be unable to provide the Service.

The use of Cookies, or other tracking tools, by Artes do Mosteiro or by those responsible for the third party services used by Artes do Mosteiro, unless otherwise indicated, is intended to provide the Service requested by the User, in addition to other commercial objectives described in this document and in the Cookie Policy, below available.

Treatment and safety modalities

The processing of Personal Data is carried out using computer tools, with organizational modalities and with logics closely related to the purposes of the processing of Personal Data.

In addition to Artes do Mosteiro, in some cases, may have access to Personal Data other persons involved in the organization of Artes do Mosteiro (administrative, commercial, marketing, legal and system administrators) or external personnel (such as third party technical service providers, carriers and courier service providers, web hosting service providers, computer companies and communication agencies) appointed by Artes do Mosteiro, which assume a commitment to confidentiality.

Artes do Mosteiro has adopted appropriate security measures to ensure the protection of the User's personal information against unauthorized access, accidental loss, disclosure or destruction. However, we will not be able to accept responsibility for any loss or unauthorized access to personal information that is beyond our control.

We will never ask you to provide us with personal information through an unsolicited means of communication. You are responsible for keeping your personal information and access to the Online Store secure and for not sharing it with others.

Our website may contain links to third-party websites. Artes do Mosteiro cannot be held responsible for the security and content of such third party websites. You must make sure that you read the privacy and cookie policies of those companies before using or transferring to those companies, personal information.

Legal basis for data processing

Artes do Mosteiro will process Personal Data relating to the User when one of the following conditions is met:

a) The User has given his consent for one or more specific purposes

b) The processing is necessary for the performance of a contract with the User and/or for the performance of pre-contractual measures

c) Treatment is necessary for the purpose of fulfilling a legal obligation to which Artes do Mosteiro may be subject to

d) The processing is necessary for the performance of a task in the public interest or for the exercise of public powers

e) Treatment is necessary for the pursuit of the legitimate interest of Artes do Mosteiro, or third parties

Place of Processing of Personal Data

Currently Personal Data is processed in Artes do Mosteiro facilities, but may be processed anywhere else in Portugal or another country that is in the European Economic Area.

Use of Subcontractors

Artes do Mosteiro may use subcontractors for the purposes of full or partial processing of your Personal Data, as permitted by law. These entities are obliged under the contracts concluded, to keep confidentiality and to ensure the security of the data to which, for this purpose, they have access, and may not use such data for any other purposes, nor relate them to other data they may have.

If we have to send your information to a country that is not in the European Economic Area, we will ensure compliance with all necessary security measures, and that these transfers take place under standard contractual clauses approved by the European Commission for this purpose, if the country to which the data can be transferred does not have legislation equivalent to EU data protection standards.

Retention period of the Collected Data

Personal Data is processed and stored for as long as strictly necessary. If there is no legal requirement, Personal Data will be retained for as long as it is necessary to fulfill each processing purpose.

Thus, the Personal Data collected for purposes related to the performance of a contract between Artes do Mosteiro and the User, will be kept until the performance of that contract is completed. The Personal Data collected for purposes linked to the legitimate interest of Artes do Mosteiro, will be kept until the satisfaction of this interest.

Billing data will also be retained after the end of the contract for the period necessary for compliance with legal obligations, in particular of a tax nature.

At the end of the retention period personal data will be deleted. Therefore, once this period has expired, the right of opposition, access, rectification, limitation, erasure and the right to portability of Personal Data will no longer be exercised.

Purposes of processing the collected Personal Data

Your Personal Data is collected to enable Artes do Mosteiro to provide the Service, as well as for the following additional purposes: Registration and authentication, Payment Management, Statistics, Contact management and messaging, Remarketing and behavioral targeting, Advertising, Accommodation and backend infrastructure and Interaction with live chat platforms. For your better understanding, below you can find a description of some of these purposes:

Registration, authentication and sale - Registration and authentication data allows you to identify and give you access to the Service. Registration and authentication services may be provided with the assistance of third parties, in which case it may be possible to access some Personal Data retained by the third party service used for registration or identification.

The User registers by filling out the registration form and providing directly to Artes do Mosteiro his Personal Data (name, surname, date of birth, email address, billing address, sending address, and there may be the processing of other data duly marked in the field of collection thereof).

Artes do Mosteiro collects user data related to the sale of products, including payment and possible delivery. Personal Data collected to improve payment may be those relating to the credit card, current account used for the transfer or other payment instruments provided for. The Payment Data collected by Artes do Mosteiro, depend on the payment system used.

Payment management - Payment management services allow Artes do Mosteiro to process payments via credit cards, bank transfer or other instruments. The Personal Data used for payment is processed directly by the respective payment service manager requested without being in any way treated by Artes do Mosteiro. Some of these services may also allow you to send messages scheduled, such as emails containing invoices or payment notifications.

PayPal is a payment service provided by PayPal Inc., which allows you to make payments online. If you wish to use this payment service you must first consult the respective Terms and Conditions, as well as the Privacy Policy of this entity, in order to be aware of the operation and processing of personal data in question.

Contact management and messaging - This type of services allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User. These services may also allow you to process data relating to the date and time of your message display, as well as regarding your interaction with them, such as information about clicks on links inserted in the messages.

Artes do Mosteiro may send electronic communications with information regarding commercial and promotional opportunities directed to Users who have previously and expressly authorized.

If you register in the mailing list or in our newsletter, your email address is automatically inserted into a contact list to which e-mail messages containing information, including commercial and promotional information, relating to Artes do Mosteiro and the products marketed in the Online Store may be transmitted. Your email address may also be added to this list as a result of registering on Artes do Mosteiro website or after you have made a purchase. Personal Data collected: surname, first name and email address.

Remarketing - AdWords Remarketing is a behavioral remarketing and targeting service provided by Google Ireland Limited that connects Artes do Mosteiro activity with the Adwords advertising network and The DoubleClick Cookie. Personal Data collected: Cookies and Usage data. Treatment location: Ireland.

User Rights

Under certain circumstances and conditions, Users may exercise the following rights in relation to personal data processed by the Monastery Arts:

Right to Object to the Processing of Personal Data – At any time you may withdraw your consent and object to the processing of your Personal Data.

When Personal Data is processed for direct marketing purposes, Users may object to the processing without providing any justification, and may choose not to receive any marketing-related communication or not receive such communications only through certain channels (email, SMS or telephone).

Right of Access to Personal Data - The User has the right to obtain from Artes do Mosteiro, information and/or request a copy of the Personal Data that the company holds about him/her, as well as to obtain information on certain aspects of the processing.

Right to rectification of Personal Data – The User has the right to verify the accuracy of his Personal Data and to ask Artes do Mosteiro to rectify them, if they are not correct.

Right to limitation of the processing of Personal Data - When certain conditions are met, the User may request the limitation of the processing of his Personal Data. In this case, Artes do Mosteiro, will not process personal data for any purpose other than strictly necessary.

Right to Erase Personal Data – Artes do Mosteiro only processes and stores personal data for as long as strictly necessary for the pursuit of its purposes. In certain circumstances and conditions, the User have the right to request that we delete your Personal Data.

Right to the portability of Personal Data – The User is entitled, in certain circumstances, to receive his Personal Data or request its transfer to another Data Controller, in a structured format, commonly used and readable by automatic device. This provision applies when Personal Data is processed with automated instruments and the processing is based on your consent, a contract of which you are a party or contractual measures related to it.

How to clarify doubts, exercise your rights and lodge complaints

You can contact us for any additional information, to obtain any clarification or exercise your rights or to lodge a complaint about how we use your information, for this purpose, you should contact the data protection officer of Artes do Mosteiro, via email artesdomosteiro@artesdomosteiro.pt. Requests are submitted free of charge and answered as soon as possible and in any case within one month. We will do our best to help, however, if you remain dissatisfied, you can contact the CNPD- National Data Protection Commission, whose contact details can be consulted at www.cnpd.pt .

Cookie Policy

This Cookies policy is an integral part of the Privacy Policy. You should read this Cookie policy before using the Service and browsing our Online Store, as this implies acceptance of the use of Cookies in your browser and used devices, unless you have disabled them.

Cookies are files that contain small amounts of information that are downloaded to your device when you visit our website. The main purpose is to recognize the User whenever he accesses the site, also allowing to improve the quality and offer a better usability. In summary, Cookies aim to simplify your browsing.

In addition, you can consult all relevant information about Cookies at: AllAboutCookies.org .

Cookies allow the website to record your preferences and store them for a while.

Cookies, however, do not collect personal or specific information from you. They record how the User arrives at the websites he/she chooses, the area where he/she is located, his preferences, etc.

In this context, when you return to a page you have already visited, you do not need to repeatedly re-enter some of your preferences or information already indicated above.

Cookies we use:

Session cookies or essential or strictly necessary cookies - These are cookies that cannot be disabled, as they are essential to use specific areas of the site. Without them, there will be features that cannot be operated. However, these Cookies identify you and are temporary. That is, cookies that allow our Online Store to operate efficiently and are deleted as soon as the User leaves the site.

Functionality cookies - This type of Cookies, exists so that we can record your preferences and /or information. So, for example, the User designation you use will not need to be repeatedly entered. These Cookies are not indispensable for the operation of the website but are important for your use and experience. With these Cookies no Personal Data is stored.

Analytical cookies / performance - These Cookies are used to analyze how users navigate the site and also to monitor and improve the performance of the site. With these Cookies it is possible to understand which pages are most visited, how to link from page to page, as well as identify any errors. These are Cookies that allow statistical analysis, so they do not collect Personal Data from you.

Cookies that send information to other companies - Cookies may be set by a partner company on a website visited by the User. These companies may use the data collected by these Cookies to target advertising to you on another website, taking into account their visit to our website. For example, if you use a social networking tool (e.g. "Like" or "Share" of facebook) on this website, this cookie will record the use of that tool and the social network (facebook, in this case) may collect this information. Thus, these Cookies are used by external companies to provide you with relevant advertisements according to your interests, and also allow you to limit the number of times you see a particular advertisement. These entities may also use this information for their own purposes.

WARNING: When disabling Cookies, some features may become unavailable.

Additional information on data processing

Defense in court - Artes do Mosteiro may use the User’s Personal Data for legal proceedings aimed at the defense of their legitimate interests. The User is also aware that Artes do Mosteiro may be obliged to disclose the Personal Data to the public authorities, when notified for this purpose.

Fraud Management - We will disclose information to the competent authorities if reasonable, to ensure protection against fraud, defend our rights or property or to protect the interests of our Customers. We may also need to disclose your information in compliance with our legal obligation to respond to requests from the competent authorities. Your Personal Data will only be made available when we believe in good faith that we are required to do so by law, and after a thorough assessment of all legal requirements.

Specific information - At your request, in addition to the information contained in this Privacy Policy, Artes do Mosteiro may provide the User with additional and contextual information relating to specific Services or the collection and processing of Personal Data.

System logs and maintenance - For needs related to operation and maintenance, Artes do Mosteiro and any third-party services used by Artes do Mosteiro, may collect system logs, that is, files that record interactions and that may also contain Personal Data, such as the User's IP address.

Legal definitions and references

In order to allow a better understanding of this privacy policy, below we clarify the meaning of the following definitions, which can be supplemented by Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 ("GDPR"):

Personal Data – Any information relating to an identified or identifiable natural person (data subject, in this case, the User). A natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, electronic identifiers or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, shall be considered identifiable.

Processing - an operation or set of operations carried out on Personal Data or on sets of Personal Data, by automated or non-automated means, such as the collection, registration, organization, structuring, retention, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of availability, comparison or interconnection, limitation, erasure or destruction.

Usage Data - These are information collected automatically through Artes do Mosteiro (including third-party applications integrated into Artes do Mosteiro), including: the IP addresses or the domain names of the computers used by the User that connects to Artes do Mosteiro, the addresses in Uniform Resource Identifier (URI) notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code that indicates the status of the server response (successful, error, etc.), the country of origin, the characteristics of the browser and operating system used by the visitor, the various time connotations of the visit (e.g., the time of stay on each page) and the details of the itinerary followed within the site , with particular reference to the sequence of pages consulted, the parameters relating to the operating system and the user's computer environment.

User - The person who uses the Site Artes do Mosteiro that, unless otherwise provided, coincides with the Interested Party / Client.

Interested - The natural person to whom personal data relates (Holder of Personal Data).

Consent - A free, specific, informed and explicit expression of will, by which the data subject accepts, by declaration or unequivocal positive act, that the personal data concerning him/her are the subject of processing.

Processor - The natural or legal person, the public authority, agency or other organization that treats personal data on behalf of Artes do Mosteiro.

Controller - The natural or legal person, the public authority, the agency or other organization that, individually or together with others, determines the purposes and means of processing Personal Data.

Service - The Service consists of making available, through the address www.artesdomosteiro.pt , Artes do Mosteiro Online Store, which, in addition to providing information related to a set of products, allows the User, electronically, to purchase these same products.

European Union (or EU) - Unless otherwise provided, any reference to the European Union contained in this document shall be extended to all current Member States of the European Union or the European Economic Area.

Cookies - Cookies are files that contain small amounts of information that are downloaded to your device when you visit our Online Store.

Changes to this privacy policy

Artes do Mosteiro reserves the right, at any time, to make changes to this Privacy Policy. It is therefore recommended to regularly query this page which references the date of the last change. However, whenever possible, Artes do Mosteiro will notify users directly through one of the available contacts.