Artes do Mosteiro Online Store


Artes do Mosteiro Online Store available in www.artesdomosteiro.pt is an e-commerce Portuguese site which trades online religious products, Service provided by Artes do Mosteiro, Lda. (hereinafter Artes do Mosteiro), with headquarters at Av. Ressano Garcia, 27 B - 1070-234 Lisboa, with share capital of € 5,000.00 and with a unique registration number and identification of legal person 507 647 858.


In order to make the purchase process clear and fully transparent, the Service pays special attention to the description and detailed explanation of the parts, accompanied by photographs and other information that help your choice (measurements, materials, colors, weight, etc.).


Relevance of Terms and Conditions


These Terms and Conditions constitute the document that establishes a Legal Agreement / Contract, between the interested party, as User and Artes do Mosteiro, governing the access and use of the site and, in any case, the use of the services provided.


In order to enjoy Artes do Mosteiro Online Store, the User must carefully read our Privacy Policy and accept these Terms and Conditions. The use of Artes do Mosteiro Online Store implies that the User fully and unreservedly acknowledges and accepts the Terms and Conditions, committing to comply with the conditions set forth in this document and in the Privacy Policy. If you do not fully agree with any point in these Terms and Conditions, you must not use Artes do Mosteiro Online Store.


Artes do Mosteiro reserves the right to unilaterally modify, at any time, the presentation and configuration of the Service, as well as the conditions required for its use, without notice. The changes made will be reflected in this document and made available on Artes do Mosteiro website.


Scope and Purpose of the Service


The Service consists of making available, through the address www.artesdomosteiro.pt of Artes do Mosteiro Online Store, which, in addition to providing information relating to a set of products and/or services, allows the User, electronically, to order, through a form made available for this purpose, the products disclosed therein, in the Terms and Conditions described herein.


The use of Artes do Mosteiro Online Store is not allowed for minors.


The data and information transmitted by the User in the use of the Service will enjoy full legal effects, recognizing the User electronic purchases, and the User may not claim the lack of signature for non-compliance with the obligations assumed.


Product and Content Information


Artes do Mosteiro will make every effort to ensure that the information presented does not contain typographical errors and, whenever they occur and are detected, will proceed, as soon as possible, to its correction.


If you purchase a product that has different characteristics to those displayed in the Online Store, you have the right to return it, as indicated in the "Returns" section.


Artes do Mosteiro will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes difficult to control, such as human errors or incidences in computer systems, it is not possible to make available any of the products ordered by the User. If any product is not available after you have placed your order, you will be notified by email or telephone. At that time, you will be presented with the possibility of cancelling the order with the respective refund, if you have already made the respective payment.


Prices, unless misspelled, publishing or stock breaking, include VAT and are valid only for the Online Store as long as they remain advertised. All information about price, products, specifications and services may be changed at any time, without notice, by Artes do Mosteiro.




All products and services sold in the Online Shop Artes do Mosteiro, are in accordance with Portuguese Law.


The Online Store has the appropriate levels of security. However, Artes do Mosteiro shall not be liable for any damages suffered by the User and/or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond their control, in particular, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, the connection software or any computer viruses or arising from downloading through the service of infected files or containing viruses or other properties that may affect the User's equipment. If for any reason of error of access to the website of Artes do Mosteiro Online Store, there is impossibility of providing the Service, Artes do Mosteiro will not be responsible for any damages and suggests that the User contact by telephone (+351 249 53 82 88), and Artes do Mosteiro, will make every effort to solve the problem and / or provide the service by this way.


The consultations of data and information made and provided within the scope of this Service, are presumed by the User, declining to Artes do Mosteiro any responsibility arising from the abusive or fraudulent use of the information obtained.


Artes do Mosteiro shall not be liable for any loss or damage caused by misuse of the Service that is not directly attributable to it by way of gross negligence or serious fault.


Artes do Mosteiro is not responsible for damages or damages arising from the failure to comply with or defective compliance with the Service when this is not directly or indirectly attributable to it by way of gross negligence or fault, not being responsible in particular for (I) errors, omissions or other inaccuracies relating to the information made available through the Service; (II) damage caused by the fault of the User or third parties, including infringements of intellectual property, (III) for non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or (IV) for non-compliance or defective compliance resulting from the occurrence of situations of force majeure, i.e. situations of an extraordinary or unforeseeable nature, outside Artes do Mosteiro and which cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil uprisings, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Artes do Mosteiro, which prevent or impair the fulfilment of the obligations assumed.


Artes do Mosteiro does not guarantee that:


1 - The Service is provided uninterruptedly, is completely secure, error-free or works infinitely;


2 - No advice or information, whether oral or written, obtained by you from or through the Service will create any warranty that is not expressed in these Terms and Conditions.


The User accepts that Artes do Mosteiro cannot in any way be liable for any damage including, but not limited, to damages for loss of profits, data, content, or any other losses (even if previously advised by the User of the possibility of the occurrence of such damages), resulting from:


the use or inability to use the Service; the difficulty of obtaining any substitute for missing products;


User's Obligations:


The User, in order to be able to Artes do Mosteiro to provide him with the appropriate Service, undertakes to:

Provide personal data and correct addresses; Do not use false identities; Respect any limits of orders imposed.


If any of the data provided is incorrect or incomplete and, for this reason, there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility will be the User, in which case Artes do Mosteiro declines any responsibility. In the event that the User violates any of these obligations, Artes do Mosteiro reserves the right not to allow him, future access to any or any services provided by Artes do Mosteiro.


Privacy, Protection of Personal Data and Cookies


Artes do Mosteiro ensures best practices in the field of security and protection of your Personal Data. For more information and clarification, you can consult our Privacy Policy.


Cancellation of orders


At the User's request:


The User may cancel his order by requesting it from Artes do Mosteiro through the telephone number or e-mail referring to the order number, which will be accepted as long as it has not yet been processed. After its processing, Artes do Mosteiro, will do everything so that it is not dispatched. However, if such an expedition is carried out, the User will always have the option of not accepting and/or returning it.


For the purpose of cancelling orders, the User must indicate the following data to Artes do Mosteiro:

Order number, VAT number with which you placed the order and your delivery address.


By decision of Artes do Mosteiro:


Artes do Mosteiro reserves the right not to process orders, when it finds any inconsistency in the Personal Data presented or observes misconduct on the part of the User.


Artes do Mosteiro reserves the right not to process any order or refund, in case there are errors in the values and / or characteristics of the products, when these arise from technical problems or errors unrelated to Artes do Mosteiro.


Whenever the assumptions mentioned in the preceding paragraphs are verified, the User will be duly informed of the decision of Artes do Mosteiro not to process his order and will try, whenever possible, to find a solution that can meet the satisfaction of both parties.


Returns and Free Resolution


Artes do Mosteiro has the greatest concern with the quality of its products. However, in the event that the User, when a consumer, is not satisfied with a particular product, regardless of whether it is defective, has the right of free resolution, making the return without being required of any compensation or justification, within 14 (fourteen) calendar days from the day after the day on which the User acquired physical possession of the purchased product.


In order to exercise its right of free resolution, the User must communicate this fact to Artes do Mosteiro, through an unequivocal declaration (e.g. letter sent by mail, fax or e-mail), and may use the model made available below. In order for the period of free resolution to be respected, it is sufficient that its communication on the exercise of the right of free resolution is sent before the expiry of the withdrawal period.


The consumer User must, within fourteen (14) calendar days from the date on which he/she has communicated his decision to terminate, return the goods to Artes do Mosteiro, under the proper conditions in which they were acquired.


In the event of a resolution, you will be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a possible shipping method other than the least onerous standard shipping method offered by us), without undue delay and in any event no later than 14 days from the date on which we are informed of your resolution decision.


We make these refunds using the same payment method you used in the initial transaction, unless expressly agreed otherwise; in any case, it does not incur any costs as a result of such reimbursement, and in the case of credit card and PayPal payments, these are credited to their accounts. In other cases, when IBAN information is provided, a refund is made to the indicated bank account. Otherwise, the refund is made by check to be sent to the billing address. A refund is made up to 14 days after receipt of the return form and receipt of the return of the good.


Draft for free resolution form (you should only fill out and return this form if you wish to return the product):


- For Artes do Mosteiro, artesdomosteiro@artesdomosteiro.pt or Rua Rainha Santa Isabel, Ed. Bloco C - Fracção G - Loja 1 - 2495-424 FÁTIMA:

- I hereby inform you that I wish to return the product ____________ purchased in the online store at __________________________________________________________________________________

User name, address, taxpayer (VAT) number and signature (in case this form is submitted on paper).


Please note that the packaging must be accompanied by all the documentation received, in particular the following documents: sales invoice and the document proving receipt of the product. In the absence of any of the components of the purchased part, or if it is not in the exact conditions in which it was sold, there will be no refund of the price, and the product will be sent back to the initial shipping address.


The product and documents indicated must be sent free of charge to the following address:

Artes do Mosteiro, Lda.

R. Rainha Santa Isabel, Ed. Bloco C – Fracção G - Loja 1

2495-424 FÁTIMA



Intellectual Property


The Online Store is a registered website and the Service provided by the site itself is the responsibility of Artes do Mosteiro.


All texts, descriptions, comments, works, illustrations, products, works and images reproduced or represented on the site are duly protected by their copyright. In this way, and in accordance with the Copyright and Related Rights Code, its use for private purposes will only be authorized, without prejudice to more restrictive provisions contained in the aforementioned Code. Any reproduction or representation in whole or in part of the site or all or part of the elements included in, it is strictly forbidden, under penalty of recourse to the competent legal means against those acting in this way.


The company name, trademark, as well as any distinctive signs reproduced on the website are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or part of these distinctive signs is strictly forbidden and must be subject to prior written authorization by the respective holder.


You acknowledge that the Service contains confidential information and is protected by copyright and related property, industrial property and other applicable law.


You acknowledge that any content contained in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other proprietary protection laws, so any use of such content may only occur with the express prior permission of its owners.


The User undertakes to fully respect the rights set out in this point relating to intellectual property, in particular by refraining from performing any acts that may violate the law or such rights, such as reproduction, marketing, transmission or making available to the public such content or any other unauthorized acts that have the same content as their object.


Service Security Conditions


Artes do Mosteiro has implemented the technical and organizational security measures necessary to ensure the security of the Personal Data provided to it, in order to avoid its alteration, loss, treatment and/or unauthorized access, taking into account the current state of the technology, the nature of the data stored and the risks to which they are exposed.


Personal Data are processed with the level of protection legally required to ensure the security of the same and prevent their alteration, loss, processing or unauthorized access, taking into account the state of the technology, and must be aware and understand that the internet security measures are not unwavering.


We only establish partnerships with service providers that guarantee in these services the same level of information security that you expect from Artes do Mosteiro.


The User undertakes to observe all applicable legal provisions, in particular, not to practice or encourage the practice of unlawful or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation applicable to the processing of Personal Data and advertising communications through automatic calling devices, and must also observe the rules of use of the Service , under penalty of Artes do Mosteiro suspending or disabling the Service in accordance with the terms provided for in the point Suspension and deactivation of the Online Store Service.


The User expressly acknowledges and accepts that the IP Network constitutes a public network of electronic communications that can be used by several users and, as such, subject to computer overloads, so Artes do Mosteiro cannot guarantee the provision of the Service without interruptions, loss of information or delays.


Artes do Mosteiro also does not guarantee the provision of the Service in situations of unpredictable overload of the systems in which it is supported or force majeure (situations of an extraordinary or unpredictable nature, exterior to Artes do Mosteiro and which cannot be controlled by it).


In case of interruption of the provision of the Service for reasons of unpredictable overload of the systems in which it is supported, Artes do Mosteiro undertakes to regularize its operation as soon as possible and is available to provide the sales service of its products through its stores, either physically or by the available telephones.


The payment modalities provided by Artes do Mosteiro observe appropriate safety standards and the processing of orders is done as quickly as possible. Please note that when using payment services, you are using and authorizing, at your sole responsibility, the intervention of third parties, not controlled by Artes do Mosteiro.


Suspension and deactivation of the Online Store Service


Regardless of any prior or subsequent communication, Artes do Mosteiro may, at any time and in its sole discretion, discontinue the provision of the Service and or part of the Service to one or all Users.


Artes do Mosteiro also reserves the right to suspend or immediately terminate access to the Service in the following cases:


1 - When the User does not observe the conditions of use here referred.


2 - When Artes do Mosteiro ceases access to the Online Store, upon prior communication 15 days in advance of the date of termination.


The suspension or termination of the Service by Artes do Mosteiro, as described above, does not imply the right of the User or third parties to any compensation or other compensation, and Artes do Mosteiro may not be held liable or in any way burdened, for any consequence resulting from the suspension or deactivation of the Service.


In the situations described above, Artes do Mosteiro will communicate to the User, in advance, so that he can, willingly, safeguard the content of his area of viewing orders within 3 (three) working days from the sending of the e-mail or making available the information on the main page of the Service.




Without prejudice to other forms of communication provided for in these Terms and Conditions, communications made to you relating to the Service, including any changes to these Terms and Conditions, may be made to your email address, by SMS, by telephone contact or by making available on the website or in this document.


You agree to receive any and all communication and/or notification related to the Online Store to the address, contact telephone number and/or email address ("e-mail") indicated in the purchase process.


At any time, the User may request a change in the form of receipt and, where applicable, failure to receive such communications and/or notifications through the Contact Form.


Technical Settings


Taking into account the innovative nature of the Service and the technological developments to which it may be subject, Artes do Mosteiro may change the technical configurations of the same whenever this proves convenient to adapt it to any technological developments. Artes do Mosteiro does not guarantee, however, the User to carry out any upgrades or improvements to the Service.




Artes do Mosteiro has a constant concern for the satisfaction of its Customers, so listening and understanding our Clients helps us to improve and ensure a better provision of the Service.


The User may submit his complaint through the email artesdomosteiro@artesdomosteiro.pt or by letter to Artes do Mosteiro within a maximum of 30 (thirty) days, counted from the knowledge of the facts by the User, such complaint being registered in the information systems of Artes do Mosteiro that must decide on it and respond to the User, no later than thirty (30) days, from the date of its receipt.


The User may also use the arbitration and mediation mechanisms that are or will be legally constituted.


Applicable Law and Forum


For any divergence arising in the contractual relations between Artes do Mosteiro and the User, Portuguese legislation will apply. Any question or litigation arising from the application, interpretation or performance of the contract and these Terms and Conditions, when it cannot be resolved by agreement of the parties and in accordance with the above in the preceding paragraph, shall be submitted to the competent Portuguese courts.


The User declares to know and accept in full and without reservation these Terms and Conditions.


Last updated: 01/06/2020