FAQ's

Metal Medals – Although the metal used is of good quality (golden brass, antique silver, sterling silver or plaqué gold), we advise against exposing metal medals to water. This procedure will also protect the enamel.

The beauty of the images is evidenced only in the dimension in which it was conceived. Thus, it is not possible to change their dimensions and make them tailor-made. This condition is valid for all items.

The wood is completely not recommended for outdoor placement. You can choose a dolomite image and let us know at the time of ordering that it would be placed outside. We will apply a UV protector that should be renewed regularly (maybe once or twice a year, depending on exposure).

In any case, it must be borne in mind that images of dolomite (reconstructed stone) are also damaged when exposed directly to rain and wind. There's nothing that can prevent this erosion. Even stone or metal images, when placed outside, show erosion with the passage of time.

As shippers impose weight limits and/or dimensions for common transport, in these cases, please send us an email to artesdomosteiro@artesdomosteiro.pt with your order and delivery address. We will send a quote with the price of transport adapted to your specific case.

Thank you for your interest in the manual art of the Sisters of Bethlehem marketed by the Artes do Mosteiro. We do not practice resale prices or discounts. However, nothing prevents you from purchasing products on this page under the current conditions and reselling them under the conditions you set out.

Since these are monastic handicrafts whose commercialization contributes to the maintenance of this religious cloistered order, we do not practice discounts.

Account

Just click on this icon in the upper right corner of the page. Below will appear REGISTER option, click this button. You must fill in your name, email and password..

You will then receive an email to the email you have indicated, so that we can confirm the it’s veracity. After clicking on the link sent, you will be directed to your account, where we suggest you fill in the remaining data for billing and shipping of your orders.

To recover your password click the login button that is in the upper right corner of the page. Then click on the phrase "Forgot my password". You should fill in your email and send. You will then receive an email sent to the address you have indicated and you must follow the instructions contained therein.

Orders

Browse store items. When you are interested in purchasing an article, click ADD TO BASKET. After selecting all the products click on the basket that is in the upper right corner. After confirming that your order is correct click on FINALIZE PURCHASE. You can choose to purchase as a guest or create an account. After completing the personal data, set the address wherever your order is delivered and fill in the billing details. Select a delivery mode whether you want to pick up at one of our stores or a direct shipment to the address indicated. Select a payment method and finalize your order.

You can cancel your order if it has not yet been processed, i.e. it is still marked with the "in process" or "waiting for payment" status. To do so, you should contact us to +351 919 179 167 or send an email to artesdomosteiro@artesdomosteiro.pt

It is simple and does not carry any purchase commitment. Just go by putting the items in the 'shopping basket' and adjust, eventually, the desired quantities. The shipping price automatically adjusts according to the country of destination. If you wish, you can finish the order or empty your basket.

Sign in to your account and then you'll have it to your personal area. Click ON ORDER HISTORY AND DETAILS. Here you can see all the orders you have placed, the status you are in and check your invoices.

The delivery time is related to the destination and the carrier. However, we are committed to processing and shipping your order as soon as possible.

Payments

You can choose to make your purchase as a guest without having to register.

MB, Bank transfer, pick up and pay at the store

To access your invoice just log in to your account and click ON ORDER HISTORY AND DETAILS. Choose the invoice you want to check and click the icon that says PDF. The invoice is then downloaded to your computer or mobile device.

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+351 919 179 167